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The Full Story

Lava Pond Lodge is a Contemporary Craftsman Cottage designed by renowned Canadian architect John Robinson and built by Paul Baillie & Sons of Kea'au Hawaii. It was specially adapted for tropical rainforest living. Guests will delight in the soaring 20' Great Room ceiling, hardwood floors, lava rock fireplace, and Craftsman accents.

OUR AMMENITIES:

BREAKFAST


Be sure to bring an appetite! The complimentary all-you-can-eat breakfast is a gourmet delight of local tropical goodies featuring local ingredients you'd never find in a hotel. And if you appreciate a cup of good coffee or tea like I do, you'll get to sample some unique flavors of Hawaii with 100% Hawaiian Coffee. Breakfast is served at 8 AM. Coffee or tea is available at 7:30 AM. Grab a cup and pick your spot at the breakfast table.

 

GUEST REFRIGERATORS

TOWEL WARMERS 

HIGHSPEED WI-FI

SMART TVs

SPECTRUM PREMIUM CABLE

HOT TUB

WHAT TO BRING:

Volcano is situated at 3800' elevation in a unique native rainforest and experiences cool evenings. A light jacket, sweater or sweatshirt is appropriate. You may borrow a flashlight for night time lava viewing. Due to the elevation, you may also want sunscreen and a hat, especially if you plan to do some hiking. There are scenic vistas everywhere and only a couple general stores with short hours and limited supplies.

In keeping with Hawaiian custom, we ask that you remove your shoes in the house. Feel free to bring your own slippers, or use the clean slippers provided at the entrance.

Lava Pond Lodge Policies

MINIMUM STAYS​
All our rooms have a 2-night minimum stay. If you require a one-night stay, we may be able to accommodate your request, but a $40 cleaning surcharge will be added to cost of your stay. Please contact us via email or phone to discuss availability.

IMPORTANT HOLIDAY INFORMATION
Winter holiday reservations (15 December to 15 January) are non-refundable after Sept 25th. 
Merrie Monarch reservations are non-refundable after Feb 1. 

RESERVATION

We reserve the right to charge a deposit to your credit card equivalent to 50% of your total room night and tax at the time of booking and the balance of any incidental charges within 7 days of your arrival. If we do not take a deposit, we will charge the full amount to your credit card within 7 days of your arrival. We accept all payment types through PayPal, and Square payments over the phone (Credit Cards, Debit Cards, Apple Pay, and Google Pay).

CANCELLATION

Cancellations between 1 and 2 weeks of arrival will incur a penalty equal to 10% of the total cost of your stay. We do not accept cancellations within 7 days of arrival. In extraordinary circumstances, we may allow you to postpone your stay. Holidays are an exception to this policy, please see holiday information. 

COVID-19 Cancelation Policy:
Due to COVID-19 travel restriction and regulations we will not charge a penalty for last minute cancelations 
and will refund deposit

CHECK-IN TIME
Check-in time is between 3pm and 7pm. 
If you are unable to check in at that time, please contact your host Sarah to arrange for early or late check-in. Please be aware that there are no streetlights in Volcano and it is difficult to find your way around at night. Please try to coordinate your schedule so you can check-in prior to sunset before 6:30 PM.

 

NO SMOKING

We are a clean, smoke free property, environmentally conscious house. Sorry, but for the pleasure and comfort of all our guests no smoking is permitted.

Please Note: We have two small hypoallergenic Maltese pups that you might hear or occasionally see. They are very friendly and might come say “Hello” should they sneak out of the office.

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